Frequently Asked Questions
Everything you need to know about shopping with The Keeneland Shop.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days, depending on your location within the United States.
What is your return policy for apparel and accessories?
We accept returns of unworn, unwashed, and tagged merchandise within 30 days of purchase. Please note that certain limited-edition racing memorabilia may be final sale.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping rates and delivery times for international orders are calculated at checkout.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and PayPal.
Are your products officially licensed Keeneland merchandise?
Yes, all products sold on our site are officially licensed by Keeneland, ensuring you receive authentic, high-quality apparel and gifts that celebrate the tradition of horse racing.